Problem description: What problem does your company have which you would like to tackle with your idea?
When we have issues of booking errors or cancellation we need to manually open a support ticket. It takes time and generate operational cost.
Expected outcome: What is the outcome you expect when this problem has been solved?
As we know for which error codes we need to report to TravelGate, when we receive specific kind of errors, open a support ticket via an API with all the necessary information.
This generates two things:
- on our side it decrease our operational cost
- on your side it increase your response time to tackle potential technical issues
Idea description: Please describe your idea in detail, why you think it’s worth building and how you’re currently dealing with that problem.
The idea is to have access to an API to open a support ticket.