Make booking during onboarding help

So we are setting up the connection for our first partner. We have validated all credentials and are on the last step which is making a booking.

I can see the access when I used the access request in travelgatex, however when I try to retrieve the hotels or do anything else it says the access is not active.

How can I make the first test booking if the access is not active?


Dear Radin,

Thank you very much for contacting us.

Kindly, we ask you to please open a ticket so that we can assist you with your concern, as this is not the official channel to address such matters. We may need more information, which for security and data protection reasons, we prefer not to be shared through this platform.

Thank you for your understanding. We remain attentive to your ticket.

Best regards.